Upgrading BMC Remedy ITSM is complex...

ITSM is increasingly integrated into the business, and the risks of a failed upgrade can be mission-critical.

The best-practice approach for upgrading complex BMC Remedy ITSM systems, is to build a parallel system with the latest ITSM version and then to migrate data from the old system.

Data migration is a key activity in Remedy application upgrades. Unfortunately, the migration of large data sets between Remedy systems is complex, highly manual and resource-intensive too often resulting in costly, and frequently disruptive, upgrades.

The Alderstone solution

Alderstone CMT offers unparalleled speed and reliable data migration capabilities for BMC Remedy ITSM applications, enabling you to rapidly upgrade to the latest version of BMC Remedy ITSM or seamlessly migrate to the cloud.

  • Upgrade from any ITSM version directly to the latest ITSM 9.x
  • Simplify your upgrade process using pre-configured migration paths which automatically adapt to your customizations.
  • Migrate all of your data in less than a day with the fastest data migration solution for the AR System platform
Upgrade from any Remedy ITSM Version
Even if you haven’t kept up to date with the Remedy ITSM upgrades, CMT can help you upgrade directly to the latest ITSM version. For example, using CMT you can migrate your data directly from ITSM 7.1 to 9.x without following the long process of upgrading to each of the interim versions.
Fastest
data migration
Alderstone CMT is the fastest data migration solution designed for the Remedy ITSM platform, other solutions can take several weeks, require complex catch-up runs and sophisticated processes to complete an upgrade. CMT enables you to minimize the downtime associated with your cutover and ensure the least impact on your business.
Selectively
archive
If you’d like to archive some of your historical data as part of the upgrade, then CMT can help with that too. CMT allows you to filter the data set being migrated to enable you to easily restrict the data set you wish to include in your migration to the cloud or upgrade.

Alderstone CMT is available to purchase or lease for your upgrade, onboarding or consolidation activities. We also offer fixed priced packages using CMT with our team of expert consultants handling part or all of your program.

Please contact us to discuss your requirements.

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